Iskcon, one of the largest NGOs in India, faced a significant challenge in managing the influx of calls and email queries from donors despite their successful fundraising efforts.
Iskcon, one of the largest NGOs in India, faced a significant challenge in managing the influx of calls and email queries from donors despite their successful fundraising efforts.
Developed a comprehensive solution using AWS, Serverless with a focus on scalability, performance, and user experience. Implemented microservices architecture for better maintainability and deployed on cloud infrastructure for high availability. Integrated real-time monitoring, automated workflows, and robust security measures to ensure reliable operation.
• Reduced response time by 70% for donor queries\n• Automated receipt generation saving 20+ hours weekly\n• Improved donor satisfaction score from 3.2 to 4.8/5\n• Processed 50,000+ transactions in first 6 months
Donor Queries Handled
Response Time Reduction
User Satisfaction
Time Saved Weekly
"The solution has transformed how we manage donor communications. What used to take hours now happens instantly, allowing our team to focus on our core mission."
